Our full refund and returns policy is being updated. Your legal rights are not affected in the meantime. In short:
Changed your mind?
- For most things bought online, you have 14 days from the day you receive them to tell us you want to cancel, and a further 14 days to send them back.
- We refund the price you paid and the standard delivery cost, within 14 days of getting the item back (or proof that you have sent it). You pay the return postage.
- Items made to your own specification, and sealed hygiene items once unsealed, cannot be returned unless they are faulty.
- Downloads cannot be cancelled once the download has started; you agree to this before you buy one.
- Memberships: see the Terms & Conditions.
Faulty or not as described?
- Tell us within 30 days of delivery for a full refund, or later for a repair or replacement. Please send a photo of the problem.
Contact Us
Contact support@g3m.me or our contact page before sending anything back, quoting your order number.