Digital Goods — G3M Chips
G3M Chips are a digital good supplied instantly upon purchase. Under the Consumer Contracts Regulations 2013, you expressly consent to immediate supply when you place your order, and acknowledge that your 14-day right to cancel is waived once chips are credited to your account.
- G3M Chips are non-refundable once credited.
- Chips do not expire and remain in your account indefinitely.
- If you believe a charge was made in error (e.g. duplicate payment or technical failure), contact us within 7 days quoting your order number.
Legal Right to Cancel
You have 14 days from receiving your order to notify us of cancellation. You then have a further 14 days to return the items.
Items must be unused, in original packaging, and in a resalable condition. We may deduct up to 100% of the value if items are damaged beyond repair or show excessive use.
Non-Returnable Items
- Mystery bundle products (due to the nature of the product)
- Personalised or custom items
- Perishable goods
- Hygiene-sensitive products (e.g. underwear, earrings)
- Digital downloads and Gift Cards once redeemed
Returns Process
Contact us at our contact page first to obtain return authorisation. Do not send items back without approval. Return postage is paid by you.
Refund Details
- Refunds are issued within 14 days of us receiving the authorised return.
- Only the item price is refunded — not original delivery costs or return postage.
- Refunds are returned to your original payment method.
Faulty or Wrong Items
Contact us within 30 days at our contact page with photos of the issue.
- Faulty items: we will repair, replace, or refund.
- Wrong items: we will arrange free return collection and provide a replacement or refund.
Contact Us
📧 our contact page | 📞 +44 7349 767986