Frequently Asked Questions

First, try logging out and back in — this refreshes your account status. If the issue persists, open a support ticket with your payment confirmation details and we will resolve it within 24 hours.

G3M accepts all major credit and debit cards via Stripe, as well as select cryptocurrencies via NowPayments. Crypto payments are processed manually — allow up to 24 hours for confirmation.

Memberships renew automatically on the same date each month (or year, if on an annual plan). You will receive an email reminder 3 days before renewal. You can view your next billing date in /members → Account.

G3M Chips (G3Ms) are the in-platform currency used across the G3M ecosystem. You can spend them to enter raffles, use certain platform features, and more. They are separate from Loyalty Points — Loyalty Points are earned passively, while G3Ms are the active spending currency.

Visit Members → Buy G3Ms (the chip balance link in your Members Area) or go directly to the Shop. Choose from four packs: Starter (500 G3Ms), Standard (1,500 G3Ms), Premium (5,000 G3Ms), or Whale (15,000 G3Ms). Chips are credited to your account instantly after payment completes.

No — G3M Chips never expire. Once purchased or earned, they stay in your account indefinitely.

Yes. In your Members Area, click the ⇄ convert link next to your Loyalty Points balance. The rate is 100 Loyalty Points → 10 G3M Chips. Conversions are instant and cannot be reversed.

G3M Chips are a non-refundable digital good once credited to your account — the same as buying in-game currency on any gaming platform. If you have a genuine billing issue (duplicate charge, technical error), contact support within 7 days and we will investigate.

Yes. You can cancel at any time from /members → Account → Membership → Cancel. Your access continues until the end of your current billing period and will not auto-renew. No partial refunds are issued for unused days.

Yes — every new G3M account automatically receives a free 14-day Outer (entry-level) trial. No payment details required. A countdown banner on your members page shows how many days remain. After the trial, you can upgrade to a paid plan to keep access.

To upgrade, visit /members → Account → Membership and select your desired tier. Payment is processed via card or crypto through our secure checkout. Your upgraded access is activated instantly.

When your 14-day free trial ends, your Outer access is removed and your account reverts to a guest status. You won’t lose your profile or messages — just your member-area access. Upgrade to any paid tier to restore full access.

G3M has three membership tiers: Outer (entry-level, formerly Outcast), Illuminate (mid-tier), and Ultimate (top-tier). Each tier unlocks different levels of access to the community, exclusive content, messaging features, and member perks. You can view and compare tiers on the Pricing page.

Yes. In the Messages tab, when composing a message, the PGP toggle defaults to “Plain” mode — your message is sent as readable text. Switch to “PGP On” to encrypt. Note that plain messages are stored on our servers; encrypted messages are not readable by us.

Go to /members → PGP Settings. Click “Generate Key Pair” — this creates your public and private keys in your browser. Your public key is uploaded to G3M (so others can send you encrypted messages). Your private key stays in your browser only. Keep a backup of your private key in a safe place.

No — this is by design. PGP-encrypted messages can only be decrypted with your private key. If you lose it, those messages are permanently unreadable. You can generate a new key pair in PGP Settings, but you will not be able to decrypt previously received messages.

PGP (Pretty Good Privacy) is end-to-end encryption for messages. When you send a PGP-encrypted message, only the recipient — who holds the matching private key in their browser — can read it. G3M uses it so even our servers never see the content of your private messages.

Go to /my-account → Account Details to update your display name and email address. Note that your username (used for your referral link) cannot be changed after signup.

Click “Lost your password?” on the login page at /my-account. Enter your email and we will send a reset link. The link expires after 24 hours.

G3M is a private members community — beyond the ordinary. Members get access to exclusive content, encrypted private messaging, community features, and member-only events. Membership is tiered: Outer, Illuminate, and Ultimate, each unlocking more of the G3M universe.

G3M Raffles are prize draws open to G3M members. Every logged-in member gets one free entry. You can purchase additional entries using G3M Chips (up to the stated maximum per person). A winner is drawn at the close date using a provably fair, verifiable method.

Visit the active raffle page and click Claim Free Entry — this costs nothing. To buy extra tickets, set the number of tickets you want using the stepper and click Enter with Chips. Your chip balance will be deducted and your tickets confirmed immediately.

Yes. G3M uses a commit-reveal system: when a raffle opens, we generate a secret seed and publish its SHA-256 hash publicly. At draw time, we combine the seed with the hash of a live Bitcoin block (a number nobody can predict in advance) to produce the winning ticket number. You can verify every draw yourself on the Transparency Centre page.

Winners receive an email with a secure claim link. Click the link, confirm your delivery address (for physical prizes) or your account handles the reward automatically (for digital prizes). You have 14 days to claim before the prize is re-drawn.

If a raffle does not reach its minimum entry threshold by the closing date, it is automatically cancelled and all G3M Chips spent on extra entries are refunded to your account in full. Free entries are simply removed.

Visit /members and click the “Refer a Friend” tab. Your unique referral link is displayed there — click Copy to copy it to your clipboard. Share it via any channel: social media, email, or direct message.

Share your unique referral link (found in /members → Refer a Friend) with someone. When they sign up using your link, you earn a reward you can claim from that same tab. Rewards include free membership extensions and tier upgrades.

Currently, successful referrals unlock either a 2-week free Outer extension or a 1-week Illuminate upgrade for your account. Rewards appear in the Refer a Friend tab and can be claimed with one click.